Frequently asked questions

- How can I order samples?

Simply login to our website and order as many sampling strips as you like. We will dispatch them to you by post.

- How can I order perfumes from Navum online?

Login to our website and order as many perfumes as you like using your preferred payment method. We will deliver them to you using a courier service.

- What is the delivery cost of Navum perfumes?

For local purchases there are no delivery charges. For international purchases courier charges apply.

-How does Navum deliver their perfumes?

We use domestic courier (free of charge) for perfumes and postal service for scented sampling strips.

- Do the samples and the real perfumes smell the same?

Yes, Navum produces sampling strips from the original products.

- Do I have to order the same perfume as what I sampled?

No, you can order any perfume from Navum and we take care to deliver them to you.

- How can I order refills from Navum?

Login to our website and order any number of refills you want. They will be delivered to your preferred address.

- Are the refills the same quality as the original product?

Absolutely yes! Navum, is dedicated to quality, what we send to our customers are all from one production source and are of uniform quality.

- Is refilling Navum perfumes difficult?

Not at all! Navum refills are new bottles of perfume sprays, which are not boxed. They are 100% similar to the original bottle.

- Can I order refills for Navum Unisex concentrated oil as well?

Yes, we certainly can send you refills for Navum concentrated oils.

- Are Navum perfumes authentic; are they truly high quality products?

Yes. Please try our nominal cost sampling strips, which will help you assess our products.

- How does Navum offer designer grade artisan perfumes for such low prices?

We reduce middle vendor commissions and offer competitive prices to customers.

- Why does Navum offer such small bottles of concentrated Unisex perfume oil?

Navum oils are perfume in its most concentrated wearable form. If diluted, one could make as much as 20 times the original volume of Navum concentrated perfume oil. Navum, strives to offer highest-grade oils to its customers with least material wastage.

- Are Navum concentrated oils over priced?

Do not be deceived by size! Navum concentrated oils cost far less than diluted oils, which require large containers, high packaging and delivery charges and more raw materials, which increase cost. Navum oils are perfume in its most concentrated wearable form. If diluted, one could make as much as 20 times the original volume of Navum concentrated perfume oils. Navum strives to offer highest-grade oils to its customers with least material wastage.

- Why don’t I smell Navum perfumes immediately after application, in the same intensity, which occurs after one hour or so?

The strength of Navum perfumes is in their long lasting dry down. Unlike ethanol based perfumes Navum perfumes do not perform loud at the onset of application. It takes time for aromatic molecules dissolved in water to dry down. Once settled Navum perfumes project a long lasting mesmerizing aura, which out perform high volatile solvent based perfumes.

- What, if I don’t like Navum products, can I return them?

Navum is 100% committed to customer satisfaction. If you are dissatisfied with our product please return it to us within a day of delivery intact via our return facility. We will refund your money or swap it to another Navum product of your liking.

- How can I contact Navum

You can either call us or use our contact form to send us an email inquiry? We respond to all our emails within 24hours.